We accept returns of items purchased in our webshop, provided the following conditions are met:

The products ordered must be returned within 14 days of receipt.
The products must not have been washed or worn.
All original labels and tags must still be attached to the product.
The product must not smell of smoke or smoking articles, such as cigarettes.
Products must be returned in their original packaging.
The cost of returning products will be borne by the customer.
There must be no food stains, make-up stains, body odours, etc. on the products.
The risk of missing returns lies with the customer as we are not liable for this.
Returns can be made via Post NL, DHL or DPD.
Ordered the wrong size? Please contact us!
For hygiene reasons, underwear, jewellery and caps can only be returned if the products are damaged or broken.
If our exchange conditions are not met, we will return the product and charge the shipping costs.

It is not possible to return gift vouchers! Also, gift vouchers cannot be redeemed two years after the purchase date. Are you too late redeeming the gift voucher? Unfortunately, you will not receive a refund in that case.

We do not send a return form with the order, as we want to act in a socially responsible way and avoid unnecessary waste. Would you like to return your order? Then click on the link below.

Don't have a printer at home? Write your order details on a piece of paper and add it to the return parcel.

Our shipping conditions

We ship our products via Post NL and DHL.

Orders are dispatched within 1-5 working days. (We aim to ship the order the next working day, but sometimes a product may just be sold out, so it may take slightly longer to ship the full order).

Orders are not shipped on public holidays.

For orders of €100 or more, shipping is free. (This applies to shipments within the Netherlands only).

Shipping costs for orders of less than €100 within the Netherlands are €4.99.

For shipments to addresses outside the Netherlands, shipping costs are €6.95 for orders to Belgium and €9.99 for selected countries in Europe.

Terms and Conditions

Table of Contents: Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the
reflection period

Article 8 - Exercise of the right of withdrawal by the
consumer and associated costs

Article 9 - Obligations of the entrepreneur in case of
withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Performance and extra guarantee

Article 13 - Delivery and execution

Article 14 - Duration transactions: duration, termination,
and renewal

Article 15 - Payment

Article 16 - Complaint procedure

Article 17 - Disputes

Article 18 - Additional or different provisions

Article 1 - Definitions

In these terms and conditions, the following terms shall
have the following meanings:

Supplementary agreement: an agreement whereby the consumer
acquires products, digital content, and/or services in connection with a
distance contract, and these are supplied by the entrepreneur or a third party
based on an arrangement between the third party and the entrepreneur;

Reflection period: the period within which the consumer can
exercise their right of withdrawal;

Consumer: the natural person who does not act for purposes
related to their trade, business, craft, or professional activity;

Day: calendar day;

Digital content: data produced and supplied in digital form;

Continuous performance contract: a contract that provides
for the regular delivery of goods, services, and/or digital content over a
specified period;

Durable data carrier: any tool – including e-mail – that
enables the consumer or entrepreneur to store information addressed to them
personally in a way that allows future consultation or use for a period that is
aligned with the purpose of the information and enables the unchanged
reproduction of the stored information;

Right of withdrawal: the consumer’s option to withdraw from
the distance contract within the reflection period;

Entrepreneur: the natural or legal person who offers
products, (access to) digital content, and/or services to consumers from a
distance;

Distance contract: a contract concluded between the
entrepreneur and the consumer under an organized system for the distance sale
of products, digital content, and/or services, where exclusive or additional
use is made of one or more means of distance communication up to and including
the conclusion of the contract;

Model withdrawal form: the European model withdrawal form
included in Annex I of these terms and conditions. Annex I does not need to be
provided if the consumer has no right of withdrawal regarding their order;

Means of distance communication: means that can be used to
conclude a contract without the consumer and entrepreneur being together in the
same place at the same time.

Article 2 - Identity of the entrepreneur

Name: Sven van Boxtel

Business location: Online webshop www.enroute-clothing.com

E-mail address: info@enroute-clothing.com

VAT number: NL004966767B68

Chamber of Commerce number: 92636918

Article 3 - Applicability

These general terms and conditions apply to every offer from
the entrepreneur and to every distance contract concluded between the
entrepreneur and the consumer.

Before the distance contract is concluded, the text of these
general terms and conditions will be made available to the consumer. If this is
not reasonably possible, the entrepreneur will indicate, before the distance
contract is concluded, how the general terms and conditions can be viewed at
the entrepreneur's premises and that they will be sent to the consumer free of
charge as soon as possible upon request.

If the distance contract is concluded electronically, the
text of these general terms and conditions can, by way of deviation from the
previous paragraph and before the distance contract is concluded, be provided
to the consumer electronically in such a way that the consumer can easily store
it on a durable data carrier. If this is not reasonably possible, it will be
indicated where the general terms and conditions can be accessed electronically
and that they will be sent to the consumer electronically or by other means
free of charge upon request.

In the event that specific product or service conditions
apply in addition to these general terms and conditions, the second and third
paragraphs apply accordingly, and the consumer can always invoke the provision
that is most favorable to them in case of conflicting terms.

Article 4 - The offer

If an offer has a limited validity period or is made under
certain conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of
the offered products, digital content, and/or services. The description is
sufficiently detailed to allow the consumer to make a proper assessment of the
offer. If the entrepreneur uses images, these will be a truthful representation
of the offered products, services, and/or digital content. Obvious mistakes or
errors in the offer are not binding on the entrepreneur.

Every offer includes the information necessary for the
consumer to clearly understand the rights and obligations that come with
accepting the offer.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the agreement is
concluded at the moment the consumer accepts the offer and complies with the
terms and conditions set.

If the consumer has accepted the offer electronically, the
entrepreneur will promptly confirm receipt of the acceptance of the offer
electronically. As long as the entrepreneur has not confirmed the acceptance,
the consumer may dissolve the agreement.

If the agreement is concluded electronically, the
entrepreneur will take appropriate technical and organizational measures to
secure the electronic transfer of data and will ensure a secure web
environment. If the consumer can pay electronically, the entrepreneur will
observe appropriate security measures.

The entrepreneur may, within legal frameworks, assess
whether the consumer can fulfill their payment obligations and all other facts
and factors relevant to a responsible distance contract. If, based on this
investigation, the entrepreneur has good reasons not to enter into the
contract, they are entitled to refuse an order or request, stating reasons, or
to attach special conditions to the execution.

At the latest upon delivery of the product, service, or
digital content, the entrepreneur will provide the consumer with the following
information in writing or in such a way that the consumer can store it on a
durable data carrier:

a. the visiting address of the entrepreneur's business
location where the consumer can lodge complaints;

b. the conditions under which and the method by which the
consumer can exercise the right of withdrawal, or a clear statement regarding
the exclusion of the right of withdrawal;

c. information on guarantees and existing after-sales
services;

d. the price, including all taxes, of the product, service,
or digital content; any applicable delivery costs; and the method of payment,
delivery, or execution of the distance contract;

e. the requirements for terminating the agreement if the
contract has a duration of more than one year or is indefinite;

f. if the consumer has a right of withdrawal, the model
withdrawal form.

In the case of a continuous performance contract, the
provision in the previous paragraph only applies to the first delivery.

Article 6 - Right of Withdrawal

For Products:

The consumer can dissolve an agreement related to the
purchase of a product within a cooling-off period of at least 14 days without
providing any reason. The entrepreneur may ask the consumer for the reason for
withdrawal but cannot require the consumer to provide it.

The cooling-off period mentioned in paragraph 1 starts on
the day after the consumer, or a third party designated by the consumer who is
not the carrier, has received the product, or: a. if the consumer ordered
multiple products in one order: the day on which the consumer or a designated
third party receives the last product. The entrepreneur may refuse an order for
multiple products with different delivery times, provided the entrepreneur has
clearly informed the consumer of this before the order process; b. if the
delivery of a product consists of multiple shipments or parts: the day on which
the consumer, or a designated third party, receives the last shipment or part;
c. for agreements for regular delivery of products over a specific period: the
day on which the consumer, or a designated third party, receives the first
product.

For Services and Digital Content Not Delivered on a Tangible
Medium: 3. The consumer can dissolve a service agreement and an agreement for
the delivery of digital content not provided on a tangible medium within at
least 14 days without giving any reason. The entrepreneur may ask the consumer
for the reason for withdrawal but cannot require the consumer to provide it. 4.
The cooling-off period mentioned in paragraph 3 starts the day after the
agreement is concluded.

Extended Cooling-off Period for Products, Services, and
Digital Content Not Delivered on a Tangible Medium When Not Informed About the
Right of Withdrawal: 5. If the entrepreneur has not provided the consumer with
the legally required information about the right of withdrawal or the
withdrawal form, the cooling-off period expires 12 months after the end of the
original cooling-off period determined according to the previous paragraphs of
this article. 6. If the entrepreneur provides the information referred to in
the previous paragraph within 12 months after the start of the original
cooling-off period, the cooling-off period expires 14 days after the day the
consumer receives that information.

Article 7 - Obligations of the Consumer During the
Cooling-off Period

During the cooling-off period, the consumer will handle the
product and its packaging with care. The consumer will only unpack or use the
product to the extent necessary to determine the nature, characteristics, and
functioning of the product. The guiding principle is that the consumer may only
handle and inspect the product as they would be allowed to do in a physical
store.

The consumer is liable for any reduction in the value of the
product resulting from handling the product beyond what is permitted in
paragraph 1.

The consumer is not liable for any reduction in the
product’s value if the entrepreneur failed to provide all legally required
information about the right of withdrawal before or at the conclusion of the
agreement.

Article 8 - Exercising the Right of Withdrawal by the
Consumer and the Costs Thereof

If the consumer exercises their right of withdrawal, they
must notify the entrepreneur within the cooling-off period by submitting the
withdrawal form or by making an unequivocal statement to that effect.

The consumer must return the product as soon as possible,
but no later than 14 days from the day following the notification referred to
in paragraph 1. The consumer may also hand over the product to the entrepreneur
or an authorized agent. This does not apply if the entrepreneur has offered to
collect the product. The consumer will have complied with the return deadline
if the product is sent back before the cooling-off period has expired.

The consumer must return the product with all supplied
accessories, if reasonably possible in its original condition and packaging,
and in accordance with the reasonable and clear instructions provided by the
entrepreneur.

The risk and burden of proof for the correct and timely
exercise of the right of withdrawal lie with the consumer.

The consumer bears the direct costs of returning the product
unless the entrepreneur has failed to inform the consumer that these costs must
be borne by the consumer, or the entrepreneur has stated that they will bear
the return costs.

If the consumer withdraws after having expressly requested
that the performance of a service or the supply of gas, water, or electricity
not ready for sale in a limited volume or quantity commence during the
cooling-off period, the consumer owes the entrepreneur an amount proportional
to the part of the obligation fulfilled by the entrepreneur at the time of
withdrawal, compared to full performance of the obligation.

The consumer does not bear any costs for the performance of
services or the supply of water, gas, or electricity not ready for sale in a
limited volume or quantity, or the supply of district heating, if: a. the
entrepreneur failed to provide the legally required information about the right
of withdrawal, reimbursement of costs, or the withdrawal form, or; b. the
consumer did not expressly request the start of the service or supply of gas,
water, electricity, or district heating during the cooling-off period.

The consumer does not bear any costs for the full or partial
delivery of digital content not provided on a tangible medium, if: a. the
consumer did not expressly agree to the commencement of performance before the
end of the cooling-off period; b. the consumer did not acknowledge that they
would lose their right of withdrawal by giving consent; or c. the entrepreneur
failed to confirm this acknowledgment from the consumer.

If the consumer exercises their right of withdrawal, all
supplementary agreements are automatically terminated.

Article 9 - Obligations of the Entrepreneur in the Event of
Withdrawal

If the entrepreneur enables electronic notification of
withdrawal by the consumer, they must promptly send a confirmation of receipt
upon receiving such a notification.

The entrepreneur must reimburse all payments made by the
consumer, including any delivery costs charged by the entrepreneur for the
returned product, promptly and within 14 days following the day on which the
consumer notified the entrepreneur of the withdrawal. Unless the entrepreneur
offers to collect the product themselves, they may withhold reimbursement until
they have received the product or until the consumer has provided evidence of
having returned the product, whichever occurs earlier.

The entrepreneur must use the same payment method for
reimbursement that the consumer used, unless the consumer agrees to a different
method. The reimbursement must be free of charge for the consumer.

If the consumer chose a more expensive delivery method than
the cheapest standard delivery offered, the entrepreneur does not have to
refund the additional costs of the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal The
entrepreneur can exclude the following products and services from the right of
withdrawal, but only if the entrepreneur clearly stated this at the time of the
offer or at least before concluding the agreement:

Products or services whose price depends on fluctuations in
the financial market that are beyond the entrepreneur’s control and may occur
within the withdrawal period;

Agreements concluded during a public auction. A public
auction means a sales method in which products, digital content, and/or
services are offered by the entrepreneur to the consumer who is personally
present or given the opportunity to be personally present at the auction, led
by an auctioneer, and where the successful bidder is obliged to purchase the
products, digital content, and/or services;

Service agreements, after full performance of the service,
but only if: a. the performance began with the consumer’s express prior
consent; and b. the consumer has declared that they lose their right of
withdrawal once the entrepreneur has fully performed the agreement;

Package travel as defined in Article 7:500 BW and contracts
for passenger transport;

Service agreements for the provision of accommodation, if a
specific date or period of performance is stipulated in the agreement and for
purposes other than residential purposes, transport of goods, car rental
services, and catering;

Agreements related to leisure activities, if a specific date
or period of performance is stipulated;

Products made according to consumer specifications, which
are not prefabricated and are made based on an individual choice or decision by
the consumer, or are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;

Sealed products that are not suitable for return due to
health protection or hygiene reasons and whose seal has been broken after
delivery;

Products that are irrevocably mixed with other products due
to their nature after delivery;

Alcoholic beverages whose price was agreed upon at the
conclusion of the contract, but whose delivery can only take place after 30
days, and whose actual value depends on market fluctuations beyond the
entrepreneur’s control;

Sealed audio or video recordings and computer software,
where the seal has been broken after delivery;

Newspapers, periodicals, or magazines, except for
subscriptions to these;

The delivery of digital content other than on a tangible
medium, but only if: a. the performance has begun with the consumer’s express
prior consent; and b. the consumer has declared that this voids their right of
withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices
of the products and/or services offered will not be increased, except for price
changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may
offer products or services whose prices are subject to fluctuations in the
financial market and which the entrepreneur has no influence over, at variable
prices. This dependency on fluctuations and the fact that any prices mentioned
are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the
agreement are only permitted if they result from statutory regulations or
provisions.

Price increases from 3 months after the conclusion of the
agreement are only allowed if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or
provisions; or

b. the consumer has the right to terminate the agreement
with effect from the day the price increase takes effect.

The prices stated in the offer of products or services
include VAT.

Article 12 - Fulfillment of the Agreement and Extra
Guarantee

The entrepreneur guarantees that the products and/or
services comply with the agreement, the specifications stated in the offer,
reasonable requirements of soundness and/or usability, and the legal provisions
and/or government regulations existing on the date of the conclusion of the
agreement. If agreed upon, the entrepreneur also guarantees that the product is
suitable for other than normal use.

Any additional guarantee provided by the entrepreneur,
supplier, manufacturer, or importer shall never limit the legal rights and
claims that the consumer may assert against the entrepreneur based on the
agreement if the entrepreneur has failed to fulfill its part of the agreement.

An additional guarantee means any commitment by the
entrepreneur, supplier, importer, or manufacturer in which it grants the
consumer certain rights or claims that go beyond those required by law in the
event of non-fulfillment of its part of the agreement.

Article 13 - Delivery and Execution

The entrepreneur will exercise the greatest possible care
when receiving and executing orders for products and when assessing requests
for the provision of services.

The delivery address is the address that the consumer has
provided to the entrepreneur.

Subject to what is stated in Article 4 of these terms and
conditions, the entrepreneur will execute accepted orders promptly but no later
than 30 days unless a different delivery period has been agreed upon. If
delivery is delayed, or if an order cannot be fulfilled or only partially, the
consumer will be informed no later than 30 days after placing the order. In
such cases, the consumer has the right to terminate the agreement without any
costs and may be entitled to compensation.

In the event of termination under the previous paragraph,
the entrepreneur will refund the amount the consumer has paid without delay.

The risk of damage and/or loss of products lies with the
entrepreneur until the moment of delivery to the consumer or a pre-designated
representative, unless explicitly agreed otherwise.

Article 14 - Long-Term Transactions: Duration, Termination,
and Renewal

Termination:

The consumer may terminate an agreement for an indefinite
period that involves regular delivery of products (including electricity) or
services at any time, subject to the agreed termination rules and a notice
period of no more than one month.

The consumer may terminate a fixed-term agreement involving
regular delivery of products (including electricity) or services at the end of
the fixed period, subject to the agreed termination rules and a notice period
of no more than one month.

The consumer can terminate the agreements referred to in the
previous paragraphs:

at any time and is not limited to termination at a specific
time or in a specific period;

at least in the same manner as the agreements were entered
into by the consumer;

always with the same notice period that the entrepreneur has
stipulated for itself.

Renewal:

4. A fixed-term agreement for the regular delivery of
products (including electricity) or services may not be tacitly renewed or
extended for a fixed period.

5. In deviation from the previous paragraph, a fixed-term
agreement for the regular delivery of daily, news, and weekly newspapers and
magazines may be tacitly renewed for a fixed term of a maximum of three months
if the consumer can terminate the extended agreement at the end of the
extension with a notice period of no more than one month.

6. A fixed-term agreement for the regular delivery of
products or services may only be tacitly extended for an indefinite period if
the consumer may terminate at any time with a notice period of no more than one
month. The notice period is no more than three months if the agreement involves
the regular, but less than monthly, delivery of daily, news, and weekly
newspapers and magazines.

7. A limited-term agreement for the regular delivery of
daily, news, and weekly newspapers and magazines (trial or introductory
subscription) will not be tacitly renewed and will end automatically after the
trial or introductory period.

Duration:

8. If an agreement has a duration of more than one year, the
consumer may terminate the agreement at any time after one year with a notice
period of no more than one month, unless reasonableness and fairness prevent
termination before the end of the agreed duration.

Article 15 - Payment

Unless otherwise stipulated in the agreement or additional
conditions, amounts owed by the consumer must be paid within 14 days after the
commencement of the reflection period, or in the absence of a reflection
period, within 14 days after the conclusion of the agreement. In the case of an
agreement for the provision of a service, this period starts on the day after
the consumer receives confirmation of the agreement.

In the sale of products to consumers, the consumer may never
be required to make an advance payment of more than 50% under general terms and
conditions. If advance payment has been agreed upon, the consumer cannot assert
any rights regarding the execution of the relevant order or service(s) before
the advance payment has been made.

The consumer is obliged to immediately report inaccuracies
in the payment details provided or stated to the entrepreneur.

If the consumer does not fulfill their payment obligations
on time, after being notified of the late payment by the entrepreneur and being
given a 14-day period to meet their payment obligations, the consumer will owe
statutory interest on the outstanding amount. The entrepreneur is entitled to
charge the extrajudicial collection costs incurred. These collection costs will
amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the
following €2,500; and 5% on the next €5,000, with a minimum of €40. The
entrepreneur may deviate from the stated amounts and percentages in favor of
the consumer.

Article 16 - Complaints Procedure

The entrepreneur has a well-publicized complaints procedure
and handles complaints in accordance with this procedure.

Complaints about the performance of the agreement must be
submitted fully and clearly described to the entrepreneur within a reasonable
time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered
within 14 days from the date of receipt. If a complaint requires a foreseeably
longer processing time, the entrepreneur will respond within 14 days with a
notice of receipt and an indication of when the consumer can expect a more
detailed answer.

The consumer must give the entrepreneur at least 4 weeks to
resolve the complaint by mutual agreement. After this period, a dispute arises
that is subject to dispute resolution.

Article 17 - Disputes

Agreements between the entrepreneur and the consumer to
which these general terms and conditions apply are exclusively governed by
Dutch law.

Article 18 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms
and conditions may not be to the detriment of the consumer and must be recorded
in writing or in such a way that the consumer can store them in an accessible
manner on a durable medium.