Enroute-Clothing

We accept returns of items purchased in our webshop, provided the following conditions are met:

The products ordered must be returned within 14 days of receipt.
The products must not have been washed or worn.
All original labels and tags must still be attached to the product.
The product must not smell of smoke or smoking articles, such as cigarettes.
Products must be returned in their original packaging.
The cost of returning products will be borne by the customer.
There must be no food stains, make-up stains, body odours, etc. on the products.
The risk of missing returns lies with the customer as we are not liable for this.
Returns can be made via Post NL, DHL or DPD.
Ordered the wrong size? Please contact us!
For hygiene reasons, underwear, jewellery and caps can only be returned if the products are damaged or broken.
If our exchange conditions are not met, we will return the product and charge the shipping costs.

It is not possible to return gift vouchers! Also, gift vouchers cannot be redeemed two years after the purchase date. Are you too late redeeming the gift voucher? Unfortunately, you will not receive a refund in that case.

We do not send a return form with the order, as we want to act in a socially responsible way and avoid unnecessary waste. Would you like to return your order? Then click on the link below.

Don't have a printer at home? Write your order details on a piece of paper and add it to the return parcel.